Network Services/IT

INFORMATION TECHNOLOGY AND NETWORKING SERVICES SUPPORT

With hands-on experience in a wide range of technical and management disciplines, FTI delivers a full spectrum of mission-critical, professional IT services tailored to your unique, often urgent, project requirements, including:

▶ Systems Engineering and Integration
▶ Database and Network Management
▶ IT Infrastructure Support
▶ Software Development and Customization
▶ Biometrics
▶ Accounting/Financial Management
▶ Operations and Logistics Support Services
▶ Project Management

Whatever it takes, whatever the size of the project, our experienced staff gets the job done.

Our top priority is to effectively support your technical objectives and exceed your expectations by quickly deploying a reliable, professional and knowledgeable team. From systems administration and help desk support to developing the world standard in DNA Laboratory Information Management and Analysis System software, FTI’s team can work with you to overcome your everyday, as well as your most complex IT challenges.

FTI’s progressive staffing and retention programs provide a stable base of employees that our customers can trust to not only meet their needs, but also to provide continuous support over the lifetime of their contracts. Some of our satisfied IT Services clients include:
  • Missile Defense Agency – Acquisition planning, programming, budget management, performance measurement, mail room services, visitor parking services, supply operations
  • Nuclear Regulatory Commission – Help desk support services, installation services and database development and maintenance
  • Montgomery County (MD) Government – Help desk support services
  • U.S. Army Communications and Electronics Command (CECOM), Software Engineering Center - Ft. Lee (SEC - Lee), Systems Integration Facility, Ft. Lee, VA. – Acquisition management, configuration, and deployment of tactical legacy logistics systems
  • Housing and Urban Development Department – Financial management system support
  • 43rd Comms Squadron, Pope AFB – System administration, computer operations, and network support
  • Womack Army Medical Center, Fort Bragg – User interface design and Web site development

IT Division - Providing Professional IT Services

Missile Defense Agency - Field Activity Support Services (FASS): As a subcontractor to Cherokee Nation Red Wing (CNRW), FTI provides logistics/facilities support staff at the Missile Defense Agency MDA Headquarters. The FTI staff is trained, licensed, and certified on vehicles, machinery, and power equipment. Our team is responsible for the daily labor and clerical duties involved in warehouse shipping and receiving activities. FTI's responsibilities include dock scheduling, managing applicable databases, and providing reports.  

FTI provides facilities support services including equipment repairs, painting/flooring, carpet repairs, locksmith repairs, fire extinguisher inspections, office furniture repairs, pest control services, alarm testing, inspecting elevators, changing light bulbs, etc. We complete preventive maintenance, including periodic reviews, of facilities audits, and building inspections.

Our staff communicates reporting with MDA leadership on issues concerning the repair and maintenance of building facilities operations. When collaborating with the field activity host installation Public Works Department our team documents maintenance tasking and facilities issues in the applicable database. The manufacturer's recommended maintenance schedules complied with the information documented in the appropriate database.  FTI remains vigilant in maintaining detailed records aids in potential warranty claims.

Our staffing includes skilled team members with multiple years of experience in building facility repairs. FTI provides government-approved emergency support to repair critical systems with the least amount of disruption to the agency. We respond quickly to ensure continuity in business operations.

Missile Defense Agency, Executive Motor Pool Transportation Services: As a subcontractor to Venturi, LLC /Chenega Corporation, FTI provides executive motor pool support staff to the Missile Defense Agency MDA.

We have an experienced professional staff of drivers with knowledge of senior-level government and military customer transportation requirements. Our team has a primary daily focus, which is safety.

Our vehicle operations include dispatching, surveying road conditions, and the efficient maintenance of the vehicles. Our team processes extensive knowledge of the Washington, DC Metropolitan area, with emphasis on federal installations. Communication and maintaining a strong professional contractor working relationship with Government customers is vital in our operations.

Our staff is familiar with the roads and conditions that impact transportation services in the National Capital Region and Dahlgren, VA. We travel the most direct routes to support on-time performance and ensure fuel-efficient transportation. We follow vehicle service schedules and maintain vehicle cleanliness standards.

Our dispatchers perform records maintenance, track metrics, and prepare vehicle utilization reports. Clearly defined standards and methods of inspection are in our QC Plan, coupled with periodic checks and proactive management.

NAVSUP FLC Norfolk's Household Goods (HHG) Customer Contact Center: Moving is a way of life in the military. FTI assists military families by supporting a stress-free relocation experience.  We provide administrative support services for the NAVSUP FLC Norfolk's Household Goods (HHG) Customer Contact Center mission. Our staff supports customers of the Navy's HHG Customer Contact Center both by telephone and email.  We record these communications in the Remedy database, supporting an average call volume of over 3,000 requests per month.  

We  have wide-ranging knowledge of the Joint Travel Federal Regulations / Joint Travel Regulations (JFTR/JTR). We communicate daily with the military community and their dependents to support their shipment needs and services.
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