At FTI quality is an established core value for our company that motivates and undergirds everything we do. Whether internal or external, we seek to provide our customers with the highest quality solutions and services to satisfy their mission needs. Our success depends on achieving quality throughout all life-cycle phases from acquisition through support. FTI's culture of quality is more than the products and services we make and deliver. It is the way in which we see and think about our work, the way we judge our work, the way we constantly elevate our work and the way we do it to the next level. Quality, or "value", becomes the pervasive force that defines and motivates us. Our Quality Assurance Program (QAP) is based upon a well-established Quality Management System that is fully compliant with the International Organization for Standardization (ISO) defined in the International Standard ISO 9001:2008.
Quality typically has two components: 1)
cost and 2) innovation. A viable Quality Assurance Program (QAP)
provides the underpinnings and infrastructure for achieving cost
reductions with innovation, not at the expense of innovation, nor
innovation at the sacrifice of cost effectiveness. FTI’s QAP for the
Seaporte Program meets the Government’s objectives for both
components.
FTI is committed to the principle that
quality is an integral part of every service and product that we
provide. Quality is not a feature, component or option that can be
incorporated after the fact. The foundation of FTI’s QAP resides in
the quality of the personnel we assign to any task, project or program
strengthened by a best practices feedback system. FTI’s corporate
commitment to “conformance to customer requirements” along with an
objective of “zero defects” instantiates the QAP FTI will use on the
Seaporte Program.
In the support services business
environment experienced and well-qualified professionals, carefully
chosen for their relevant technical skill sets, will deliver a quality
product or professional service if provided with a supportive
infrastructure supplied by a committed-to-excellence management
culture. Our personnel are carefully screened for the relevance of
their technical backgrounds, the quality of their work, and for their
dedication to quality performance. Each of our Seaporte team
members was chosen using that same, rigorous process because quality
companies, carefully chosen for their relevant capabilities, will
deliver a quality product or professional service. In addition, each
of our team members has their own proven Quality Program as an
essential element of their daily business processes.
FTI’s QAP is designed to provide
stringent quality control reducing risk to our customers through the
integration of quality objectives throughout our performance plan for
each individual Task Order. Quality integration begins during the
proposal phase by establishing specific, measurable requirements and
objectives that are necessary to ensure compliant, quality
deliverables and services. We focus on the initial performance phase
to ensure that quality is built in from the outset of Task Order
performance. This begins with the selection and assignment of the
right blend of quality personnel and providing that carefully chosen
cadre of professionals with the resources required to perform each
task correctly the first time.
Innovation is achieved through a QAP
that provides for the ability to learn best practice. This is achieved
effectively through quality reviews. Quality reviews are an essential
element of all of FTI’s work processes. Our QAP is designed to ensure
that deliverables, products and professional services meet performance
requirements, are technically accurate, and operationally sound. We
have applied our QAP to all facets of our business processes with
noteworthy success. By virtue of our continued, successful
performance for a diverse set of clients, we know that our approach is
valid and that our methods are effective. Our customers, competitors
and subcontractors know that FTI delivers nothing less than quality
services and products.
A QAP lacking requirements for
responsibility and accountability is ineffectual. FTI’s QAP vests
responsibility and accountability in its Program, Project and Task
Managers. This approach ensures that quality management and alignment
with each customer’s quality requirements are totally integrated
within the program management process. Our Program, Project and Task
Managers perform quality evaluations as an integral part of their
respective management oversight responsibilities. This is an essential
element of our feedback process. The feedback process is also
supported by an e-business approach that dovetails with SeaPort's
Auction Services portal.
For pass through Task Orders FTI relies
upon the established and proven quality system of the selected FTI
Seaporte team member. FTI will be in contact with the
cognizant COR on a regular basis to monitor team member performance.
Our system of delegation of authority to team members, coupled with
the assurance of prime contractor accountability to the government
provides the direct access to Program Managers and Task Managers
needed to assure responsiveness, cooperation and rapid issue
resolution.
